Frequently asked questions
Why should I register?
By registering on the site you will be able to watch all videos, post comments and participate in forums, straw polls and competitions. You Basically, you will be able to enjoy the site to the full! When you register your details you will create a user name which will be used whenever you post comments on the site.
How do I edit ‘My Details’?
After registering and logging in, the "Login" section of the page will be replaced with "My Details" and "Logout" options. Clicking on the "My Details" link takes you directly to the personal details page where you can edit your information.
I have forgotten my username and/or password – what should I do?
Next to the login box is a "forgotten my password" link. Follow this link, provide your email address and we will email your password back to you.
The Horse Hero website doesn’t fit on my screen
If you have to scroll horizontally to view the site then your screen resolution is not high enough. The minimum screen resolution to view the site properly is 1024 x 768 pixels. To change your screen resolution: right-click on your desktop > choose properties > choose the settings tab > drag the slider bar under the screen resolution heading to 1024x768 or higher > click ok.
The Horse Hero website doesn’t display correctly on my screen
Our website is compatible with both PC (Browsers: Internet Explorer 6 and above, FireFox) and MAC (Browsers: FireFox, Safari) platforms. We cannot guarantee the website will display correctly on any other platform or within any other browser.
I can’t watch any videos
You probably don’t have the correct version of Flash Player installed. You need Flash Player 7 or above to watch the videos. You can download the latest version of Adobe Flash Player by clicking here. Please also be aware, for quality viewing, we recommend a minimum of a 1mb broadband connection.
The videos keep stopping
If you are experiencing problems viewing, ie. videos keep stopping, it is possible that your broadband speed is inadequate. You can check your speed on the ThinkBroadband website. Copy and paste or click the following link: http://www.thinkbroadband.com/speedtest.html then press Start. You will be given an up and a down speed; you will also need to click if you live in or outside the UK. If your speed down is over 1000 it should be adequate and your speed up should be around 350. Speed will vary a bit depending on the time of the day you are using the internet and how many people are on line. If you find your speed is inadequate, you should contact your broadband provider and ask them to check your connection (or discuss upgrading it).
To check your expected line speed versus your actual line speed, you can use http://www.samknows.com. By entering your telephone number and postal code, the website will check your line quality and give you an assessment of the speed your line should be able to deliver. Again, if the estimated figure is drastically different from the actual speed, you should contact your broadband provider.
Remember that broadband speeds quoted by providers are ‘up to’ figures only.
Tip: If your broadband speed is slow, you may find it better to pause the video until it has finished loading. You will know that loading is complete because the thin yellow line on the player will reach the end and then disappear. Loading should take less time than the length of the video but will depend on your broadband speed. Once the video is loaded, click 'play' and the video should play smoothly.
I can’t hear any sound
Firstly, ensure that the volume on your computer is turned up (click on the volume icon at the bottom right of your computer screen and slide the indicator to maximum). Secondly, ensure your computer speakers are turned up. (Check that you can hear a CD or MP3 to ensure that your machine is making sound.) Thirdly, ensure that the "volume control" (slider) at the bottom left of the video player, next to the timer is turned up.
I can't move around the video whilst it is playing
When you play the video a yellow lines appears which indicates how far the video has downloaded into the memory of your computer (this is not a physical download, it's a 'point in time' download). You should be able to move the curser up to the end of this line after the first few seconds of playing and jump around the video up to this point. However, only when the yellow line disappears complpetely, can you move around the entire video at will.
How do I download a video or audio file?
Click 'download audio' or 'download video' and you will be offered the choice to 'open' or 'save'. If you select open, the video or audio will automatically start to play and save itself in a pre-defined location on your computer - you will need to check your settings to find out where this is. If you select save, you will be able to select a location of your choosing to save the file and then play it from that location.
How do I add a video to my web browser "favourites"?
It’s just like adding any other web page. In Internet Explorer, select Favourites > Add to Favourites. In FireFox choose Bookmarks > Bookmark this page.
Where do I go to upload a video of my own?
You will find an ‘Upload your own video’ button on all pages of the HorseHero.com website. Click it to begin the uploading process, then follow the instructions on the page.
What types of files can be uploaded to the site?
Horse Hero is able to accept the following video types for publication on the site:
ASF, AVI, MOV, WMV, MPEG 1, MPEG 2 & MPEG 4.
Is there a maximum file size that can be uploaded?
Files of up to 100mb can be accepted.
Note: If you have another question that isn’t covered above, please email info@horsehero.com or use the form on the Contact page.